Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Pocket Pokies Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, as well as any additional rules displayed for particular games, promotions or services.

Pocket Pokies Casino operates under a Curaçao gaming licence. Games are RNG-certified and independently audited by TST Labs, and the site runs on SSL-encrypted connections to protect player data and transactions.

1. General conditions

These Terms & Conditions apply to the Pocket Pokies Casino website, its related services and any account or activity connected with the website. They should be read together with the Privacy Policy, Responsible Gambling information and any other rules or notices shown on the website. If there is a difference between these terms and a specific game or promotional rule, the specific rule may apply to that game or offer.

Pocket Pokies Casino may update these terms from time to time to reflect changes to the website, services, legal requirements, security processes or business practices. The latest version will be made available on the website. You should review the terms regularly. Continuing to use the website after an update has been published may be treated as acceptance of the amended terms.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to and use of the services is lawful where you live. Pocket Pokies Casino does not invite anyone to gamble where gambling is prohibited or restricted.

Eligibility and account information

You must meet the applicable minimum age requirement and any other eligibility requirements before opening or using an account. You must provide information that is accurate, current and complete, and you must update it if it changes. Information may be checked as part of account management, security, identity verification, payment processing or compliance procedures.

You may only create and use an account for yourself. Accounts must not be opened on behalf of another person, transferred to another person or used to manage funds for someone else. You are responsible for keeping your login details private and for all activity carried out through your account. If you believe that your account has been accessed without permission, you should stop using it and contact the available support channel through the website.

2. Account use, deposits and withdrawals

You may be required to complete verification before using some services, making a withdrawal or continuing to use an account. Verification can include requests for identity, age, location, payment ownership or source-of-funds information where appropriate. You must provide documents and information that are genuine, readable and relevant. An account may be restricted while checks are being completed.

You should only use payment methods that belong to you or that you are authorised to use. Deposits must be made through the payment options presented on the website. A payment may be declined, delayed or reversed for technical, security, legal or verification reasons. You should check the amount and destination before confirming any transaction.

Withdrawals are subject to account checks, applicable game rules, payment provider requirements and any displayed conditions. A withdrawal request may be reviewed before it is processed. The timing of a payment can depend on verification, the selected payment method, processing systems and circumstances outside the website’s control. Any applicable fees, minimums or limits will be shown where relevant.

You remain responsible for checking your account balance and transaction history. If you notice an error, an unfamiliar transaction or a problem with a deposit or withdrawal, notify Pocket Pokies Casino as soon as possible using the support option available on the website. Do not attempt to exploit a technical error, incorrect balance or payment problem.

Account suspension and closure

Pocket Pokies Casino may suspend, limit or close an account where this is necessary for security, verification, responsible gambling, legal compliance, suspected fraud, suspected misuse, a breach of these terms or any other legitimate operational reason. Access may also be restricted where information cannot be verified or where activity appears unusual.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations connected with transactions, investigations or compliance checks. Any remaining balance may be handled in accordance with applicable requirements and the relevant account or payment procedures.

3. Games, promotions and responsible gambling

Games are provided for entertainment. Before playing, you should understand the relevant game rules, displayed features and any information about outcomes or risks. Game results are determined by the applicable game system and cannot be changed by a player. You should not play with money that you need for everyday expenses or financial commitments.

From time to time, the website may display promotions, offers or incentives. Each promotion may have separate eligibility requirements, time limits, wagering conditions, game restrictions, withdrawal rules or other terms. You should read those terms before taking part. If an offer is withdrawn, changed, incorrectly displayed or made available in error, it may be corrected or cancelled in accordance with the applicable promotion rules.

Play within your limits

Responsible gambling means treating gambling as entertainment and maintaining control over how much time and money you spend. Consider setting personal limits before you play and take regular breaks. If gambling stops being enjoyable, affects your finances, work, relationships or wellbeing, stop playing and seek support from an appropriate gambling-help service in your state or territory.

Set a spending and time limit before starting a session.
Do not chase losses or borrow money to gamble.
Avoid gambling when distressed, tired, affected by alcohol or affected by another substance.
Use available account tools, including deposit, wagering, time or session limits where offered.
Request a break or account exclusion if you need time away from gambling.
Seek independent help if gambling is becoming difficult to control.

You must not allow another person to use your account, and you must not encourage or assist an excluded or underage person to access gambling services. Pocket Pokies Casino may take steps to protect players and may restrict activity where responsible gambling concerns arise.

4. Acceptable use, technology and liability

You must use the website lawfully and in accordance with these terms. You must not interfere with the website or its security, introduce malicious code, use automated tools without permission, attempt to gain unauthorised access, manipulate a game or transaction, exploit a fault, or engage in activity that could damage the website or another person.

You must not use the website for fraud, money laundering, theft, harassment or any other unlawful purpose. You must not provide false information, misuse promotions, conceal the identity of a payment owner or create multiple accounts to obtain an advantage. Activity that appears to breach these requirements may be investigated and reported where required.

The website may occasionally be unavailable because of maintenance, updates, network problems, payment-provider issues or events outside reasonable control. Although reasonable steps may be taken to maintain accurate and secure services, uninterrupted availability cannot be guaranteed. You should not rely on the website as a substitute for keeping your own transaction and account records.

To the extent permitted by law, Pocket Pokies Casino is not responsible for loss caused by a player’s failure to protect account credentials, unauthorised access resulting from the player’s actions, equipment or connection problems, third-party services, or events outside reasonable control. Nothing in these terms is intended to exclude, restrict or modify any right, guarantee or protection that cannot lawfully be excluded under Australian law.

Intellectual property and website content

The website, branding, text, graphics, software and other content may be protected by intellectual property rights. You may use the website for personal, lawful purposes only. Unless permitted by law or authorised in writing, you must not copy, reproduce, publish, modify, distribute, reverse engineer or commercially use website content.

Questions and complaints

If you have a question, transaction concern or complaint, use the support or contact option displayed on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Issues will be considered in accordance with the applicable procedures and legal requirements. These terms do not prevent you from exercising any right available under Australian consumer law or other applicable law.