Privacy Policy | Pocket Pokies Casino

Information we collect and receive

The information handled by an online casino can vary depending on how a player uses the website and the services available. We collect information that players provide directly, information created through account activity, and technical information received from the device or browser used to access the site.

Account and identity information

This may include a player’s name, date of birth, contact details, username, account preferences and other information required to establish and manage an account. We may also handle information supplied during customer support conversations, responsible gaming enquiries, complaints, or other communications.

Verification information

To help confirm identity, age, location or eligibility, we may request verification documents and related information. Depending on the circumstances, this may include an identity document, proof of address, information about the source or ownership of funds, or other material needed for account checks. Such information may be reviewed by authorised personnel or suitable service providers acting for the website.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process card, bank or other payment details on their own systems. We may receive information needed to confirm a transaction, manage an account, investigate unusual activity, provide support and meet applicable obligations. We do not need to retain complete payment details where they are handled directly by a payment provider.

Device, usage and cookie data

When a player visits or uses the website, we may receive technical information such as an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and interactions with the site. We may also use cookies and similar technologies to remember settings, maintain sessions, improve performance, understand website usage and support security.

How we use information

Personal information is used only for appropriate and relevant business, service and legal purposes. The main reasons for handling information include:

Creating, maintaining and securing player accounts.
Processing deposits, withdrawals and other account transactions.
Providing casino services, responding to questions and delivering customer support.
Confirming identity, age, location and account information.
Conducting anti-fraud, anti-money-laundering, security and responsible gaming checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Meeting legal, regulatory, tax, accounting and other applicable obligations.
Improving website design, functionality, reliability and user experience.
Sending service messages about an account, transactions, security or important changes.
Sending marketing communications where permitted and where the player has provided consent or another valid permission applies.

Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or de-identified, subject to applicable requirements. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, transaction, communication and compliance records. The length of time depends on the type of information and the applicable requirements.

Sharing, security and international handling

We may share information with service providers that help operate the website and provide related services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional advice. They are expected to handle information only for authorised purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a lawful request, protect players or the website, investigate suspected misconduct, enforce applicable terms, or protect legal rights and safety. We do not sell personal information as a general business practice.

Some service providers or systems may be located outside Australia. Where information is handled across borders, reasonable steps should be taken to protect it and to support compliance with applicable privacy requirements. The protections and legal rules in another country may differ from those in Australia.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, monitoring and staff or supplier procedures. No online service can guarantee complete security, so players should use a strong password, keep account credentials private and contact support promptly if they suspect unauthorised access.

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. Some are needed for core functions, such as keeping a player signed in or remembering choices. Others may help us understand website performance, recognise returning visitors or support relevant communications. Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect the availability or operation of certain website features.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can include asking what information is held, requesting access to it, asking for inaccurate or incomplete information to be corrected, and requesting deletion where there is no valid reason for it to be retained. Players may also withdraw consent to marketing communications at any time.

Making a data request

To exercise a privacy right or ask a question about personal information, contact support@pocketpokiescasino.top. Please describe the request clearly and provide enough information for us to identify the relevant account or records. We may need to verify the requester’s identity before providing information or making changes. This is a security measure designed to prevent information being disclosed to the wrong person.

Players may ask for access to their data, correction of inaccurate details, deletion of data where appropriate, or withdrawal of consent to marketing. A request to delete information may not be accepted where we need to keep records for legal, security, dispute-resolution, transaction or other legitimate purposes. Closing an account does not automatically remove every record connected with it.

Marketing messages may also include an unsubscribe option. Choosing not to receive marketing does not stop important service, security, account or transaction communications. If a player withdraws consent, we will take reasonable steps to apply that preference, although it may take some time for changes to reach all systems or communications already scheduled.

Policy updates

This Privacy Policy may be updated when our services, technologies, practices or applicable requirements change. The current version will be made available on the website. Players should review it from time to time, especially before continuing to use the website after a significant update. If an update is important, we may provide additional notice through an appropriate account or website message.

If you have concerns about the way your information is handled, please contact support@pocketpokiescasino.top so the matter can be reviewed and addressed where possible.